Dear My Customer:
Thank you for choosing SETEC products! If you have any questions about using any of our products or any of our aftermarket issues, please feel free to send us an email to our customer service. We will make every effort to serve you!
Please follow the procedures below:
1. Fault identification
If you have trouble using our product, please send an e-mail to our customer service. If there is still a problem after communicating with our after-sales service, they will advise you to send the product to our factory for repair according to the actual situation.
2. The scope of warranty
SETEC products should be strictly in accordance with our commitment to maintenance. Specific warranty coverage below. See below for specific warranty coverage.
1) The SETEC product purchased is still within the warranty period (two year from the date of purchase, with a valid sales receipt or series number as evidence).
2) Failure to comply with the damage caused by improper use, overloading or operation or maintenance of the product does not comply with this manual.
3) Damages due to quality-related factors, but not due to user abuse.
4) Damages not caused by irresistible factors (e.g. earthquakes, typhoons, flooding and other natural disasters).
3. Product shipping
After getting repair advice from our after-sales service staff, please ship the product to our After-sales Service Centre in Shenzhen for inspection and repair.
4. Shipping and handling cost
1) For SETEC products within the warranty scope, the shipping costs to and from the company shall be borne together by SETEC and the customer. The customer shall be responsible for the return shipping charges of the product to our company, while we shall be responsible for the transportation costs of the repaired or replaced product to the customer.
2) For products that do not fall within the warranty scope, the shipping costs to and from the company shall be borne solely by the customer.
Upon receiving the SETEC product that is in need of repair, our staff will get back to the customer with the evaluation result within 3 working days and will confirm and inform the customer of any charges needed for the repair.
1) Please do not send any accessories or parts to us if they are not defective.
2) Before sending the product to us, please note down the nature of the problem and send it to our after-sales service staff via e-mail so that we can complete the repair or replacement within a week according to the product’s condition.
1. What’s main application of solar pump system?
The solar pumping system is widely used for sea island water supply, desert controlling, daily life water supplying, agricultural irrigation, forest irrigation, farm irrigation, waterscape, and water treatment project
2.Solar pump system requires battery or not?
No need battery. Water storage replaces battery
3. If the inverter is 220v/3phase, can it run 380v, 3phase motor?
NO. 220v/3phase solar pump inverter can’t run the 380v/3phase motor.
4.Inverter connects to city power when is no sunshine to keep system pumping water. Is this function available?
5.Can you supply a weatherproof box to mount the solar pump inverter in?
Yes, we can.
6.What is your solar pump inverter protection?
A: dry well
B: output overload
C: over voltage
D: over temperature
F: over current
G: reverse polarity
Shenzhen SETEC Power Co., Ltd was established in 2004.We are one of the leading manufacturer in China specializing in designing, researching, developing, manufacturing and processing professional power supply. With professional experience and loyal practical service, our products can be divided into 5 big parts:
·DC Fast Electric Vehicle Charging Station(standard: CHAdeMo,CCS,GB/T)
·DC AC Inverter ( off grid inverter, solar pump inverter)
·DC DC Converter
·Rectifier （AC/DC power supply : parallel system and single unit ）
Our goal is "customer first, good quality and best services". Our products have passed the ISO9000:2000 quality system certification and CE certification as well.
Our main products, such as switching power inverter have been tested by the national Ministry of Information Quality Inspection Center and received Certification of Shenzhen High-tech Industry!
Business partner always welcome, please send us your requirement, then we can obtain mutually beneficial business.
We always try our best to meet customer’s requirement as possible as we can. In recent years, we have made rapid growth in our business. We mainly export our products to USA, Europe, Middle East and Africa.